Warranty & Services

Warranty

The following cases are not covered by the warranty-regardless of the value involved:

1. Our product that are subject to general wear & tear .
2. Defects caused by incorrect use.
3. Defects caused by incorrect handling or non-observance of the operating instructions.
4. Defects resulting from improper interventions or maintenance.

Important information regarding leather and wood:

1. Leather is a natural product. Scar, cracks and creases are all proof of the authenticity of the material. These typical features do not give cause for complaint.
2. Wood is natural product, which means the different in colour and structure cannot always be avoided. This applies to the colours in colour charts and subsequent deliveries. These deliveries do not give cause of complaint.

Services

Services provided under the terms of warranty

1. Manufacturing defect shall be covered under the warranty provided that the complain lodged to us within 24 hours upon receiving the product.
2. Our customer service team, will be dispatched and will be repaired on the premise of the customer if warranty of a product applied.