Return Policy
1. Returns
Refunds Permitted:
We accept returns for unopened items in their original packaging within 24 hours of purchase, provided you have the original receipt and a valid reason for the return. If 24 hours or more have passed since your purchase, we cannot offer a refund or exchange. Please note that customized items or those specially ordered from our supplier or manufacturer are not eligible for return or refund. However, a processing fee will be applied to every return and refund to cover our operational costs.
2. Exchanges
Yes, you may provided the items is still in their unopened and in their original packaging within 24 hours of purchases and a valid reason for the exchanged. Please note that customized items or those specially ordered from our supplier or manufacturer are not eligible for return or refund. New item may need to be the same value with the item exchanged. However, a processing fee may apply to cover our operational cost
3. Exceptions
Some items are non-refundable and non-exchangeable. These include all the promotional products, bedding accessories and mattresses,Ā customized and items specially ordered from our supplier or manufacturer.
4. Shipping
To return the item you purchased, please send it to:Ā Perniagaan Perabut Sin Hup FattĀ 422-430, Jalan Kuala Kangsar Ipoh, Perak Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.