General FAQ

Klang Valley Corporate Office
10-3, Jalan PJU 5/17, Dataran Sunway Kota Damansara, 47810 PJ, Selangor
https://maps.app.goo.gl/2TQgojkmmsF1PNt96

Perak / Northern Corporate Office
27A, Jalan Medan Ipoh 1F, Medan Ipoh Bistari, 31400 Ipoh, Perak
https://maps.app.goo.gl/8DveEG1PxJwQR9Dn7

Centralize Warehouse
23, Persiaran Industri Klebang 4,
Medan Klebang Indah, 30010 Ipoh, Perak
https://maps.app.goo.gl/9eQB7kNVqEQpDNru5

How do I contact customer service?
Email: info@sinhupfatt.com
General line: 05-2150022
WhatsApp: 6052150022

Product Information

Do your products come assembled?
We typically handle both delivery and assembly of our furniture, unless otherwise specified or agreed upon at the time of purchase.

Can I customize furniture designs or sizes?
Due to the nature of our business, we primarily sell ready-made furniture. However, certain products can be customized and are available in several variants for selection like colors and sizes.

What are the warranty terms for your products?
Generally, most of our products do not include a warranty unless specified by the manufacturer. However, in the event of defects or wear and tear, we offer repair services or parts replacement for a minimal fee to cover workmanship and transportation costs.

Do you sell replacement parts?
We offer some common wear-and-tear spare parts for sale. For more uncommon or rare parts, we may need to source them from our manufacturer or supplier. Alternatively, we can refer you to a nearby furniture spare parts store for other sources.

Orders & Payments

How do I place an order?
You can visit our retail outlet, give us a call, or reach out via WhatsApp. Our customer service team will be happy to guide you through the purchasing process.

Do I need to place a deposit payment upon order?
We require a minimum deposit of 40% of the total purchase amount, with the remaining balance due in full before delivery.

What payment methods do you accept?
We accept various payment methods, including cash, MasterCard, Visa, e-wallets, online bank transfers, and credit card easy payment financing.

How long will it take for my order to arrive?
Typically, orders take 10 to 20 working days to process after purchase confirmation. However, if the item is in stock, we can arrange delivery within 3 working days.

Can I change or cancel my order?
Yes, you can change or cancel your order as long as the items are not customized and were not specially ordered from our supplier. Please note that a processing fee will be incurred for cancellations and refunds.

What should I do if my furniture arrives damaged or defective?
Upon receiving your ordered items, please check them and report any issues to us within 24 hours. We will arrange for a one-to-one replacement or part replacement as needed. However, any defects reported after 24 hours will be addressed as a repair or replacement of parts service.

Delivery and installation services

What areas do you deliver to?
We generally cover most areas in Peninsular Malaysia. Our outlet and branch offices are located in the northern and central regions, allowing us to offer regular delivery within Perak, Selangor, Klang Valley, and Penang. We can also arrange delivery to other states with prior coordination with our operations team.

What are your delivery charges?
We provide free delivery to locations within a 30km radius of our warehouse. For areas close to our branch offices, a minimal delivery fee will apply. For detailed charges, please discuss with our sales agent or check our delivery and installation page.

Do you charge furniture loading, unloading and installation?
Generally, there is no charge for unloading and installing furniture on the ground floor of a building. However, if the delivery involves a multi-storey building, unloading fees will apply based on the number of floors that need to be climbed and whether the building has a lift or escalator. Additional charges may apply for more complex furniture installations. Please consult with our sales agent for more details.

Do you offer same-day or next-day delivery?
Yes, we do, provided the items ordered are in stock and a delivery slot is available for the same or next day.

Can I pick up my order from the store?
Yes, you can pick up your ordered items from either our outlet or our warehouse. Please arrange a suitable time with our sales agent for the pickup.

Do you remove old furniture upon delivery?
Yes, we offer removal and disposal of old furniture upon delivery. However, additional fees for loading, dismantling, and delivery will apply. Please consult with our sales agent before placing your order.

Returns & Exchanges

What is your return policy?
We accept returns for unopened items in their original packaging within 24 hours of purchase, provided you have the original receipt and a valid reason for the return. If 24 hours or more have passed since your purchase, we cannot offer a refund or exchange. Please note that customized items or those specially ordered from our supplier or manufacturer are not eligible for return or refund. However, a processing fee will be applied to every return and refund to cover our operational costs.

Can I exchange an item for a different product?
Yes, you may provided the items is still in their unopened and in their original packaging within 24 hours of purchases and a valid reason for the exchanged. Please note that customized items or those specially ordered from our supplier or manufacturer are not eligible for return or refund. New item may need to be the same value with the item exchanged. However, a processing fee may apply to cover our operational cost